Frequently Asked Questions

• Where are my tickets?

In many cases, tickets are available for sale prior to them being available for delivery. Often, these tickets are not ready for transfer until closer to the event date. Rest assured, even if you do not receive your tickets immediately, your order is confirmed, and the tickets will be sent to you in time for the event. During your purchase and on your receipt email, you will see an estimated delivery date that will help you know when to expect your tickets. As a general rule, the date on your receipt e-mail is the latest date tickets will be available to you – often you’ll get them sooner.

• Why didn’t I get my tickets right away?

Venues, teams and even specific artists may have delivery delays, meaning tickets can only be transferred a few hours before the event. In some cases, tickets are transferred to you, but the actual barcodes won’t show up until closer to your event date. The most common delay period is 48 hours away from the event. The goal in the delay is largely to protect you as a consumer from barcodes being shared with multiple customers through illegitimate means, it isn’t just to inconvenience you (even though we know it feels that way sometimes). Your tickets will be ready in time for your event. See terms and conditions for more details.

• Why were my tickets sent to me by another company/source (e.g. Ticketmaster)?

We are required to deliver your tickets through the primary ticketing platform used by the venue, team, or artist for the event, even if the purchase is made through our site. Although you purchase tickets from one site, they could be sent to you via any number of platforms, including but not limited to MLB Ballpark, Ticketmaster, SeatGeek, AXS, etc.

• How do I use my electronic ticket?

Electronic tickets are usually provided as either “E-Tickets” or “Mobile Tickets.”

• E-Ticket: These tickets can be downloaded to your mobile device, typically in PDF format. Present the E-Ticket(s) from your device upon arrival, and the venue staff will scan the barcode(s).
• Mobile Ticket: These tickets are transferred to you through the platform used by the venue, team, or artist. You must accept the tickets by creating an account on that platform (or logging into your account if you already have one). Sometimes, Mobile Tickets are provided as a link; clicking the link will allow you access the tickets directly.

In either form, the ticket barcode(s) will be scanned at the venue to enter the event.

• I was sent a PDF attachment – do I need to print this?

This can vary by venue and event. Generally, you can present a PDF on your mobile device for it to be scanned for entry. Sometimes, with smaller venues or events, they are particular. If you want to be safe and are unsure, as a general rule of thumb…

• If the barcode is a square “QR code” style it is best presented on a mobile device.
• If the barcode is a rectangular old-school style bar code, the venue may want a printed copy.

This only applies to PDFs. If something is in an app on your phone, then generally you can simply present it on your phone for entry.

• Why are prices higher on your site than X site? I thought this was a discount offer.

As a trusted resale marketplace, our prices can be above or below face value. Face value is the price set by the venue/team/artist/event organizers and it’s typically static. Prices on resale marketplaces are dynamic and are determined by a variety of factors, including supply and demand. While no marketplace/site is always the lowest, enjoy the best pricing on an average of 80% of tickets compared to competitor sites. Ticket inventory availability and prices fluctuate frequently. You may want to check other sites, to the end of checkout, to ensure you receive the best pricing for your event and seat location.

• Why does the site not provide seat numbers when I select a ticket group to purchase?

As a trusted resale marketplace, seat numbers typically aren’t specified until the order is confirmed by our supplying partner. However, tickets purchased in the same ticket group will be together. For example, if you purchase a 4-pack of tickets, all four will be together. Conversely, if you purchase two 2-packs (pairs), even if they are in the same section and row, all four will not necessarily be together. One pair might be towards the end of a row, while the other pair is in the middle of the row. Please keep this in mind when shopping.

• How do I cancel my order or return/exchange my tickets?

All ticket sales are final; no refunds will be issued after purchase. Refunds will be provided if an event is entirely canceled. If an event is postponed, your tickets will be valid for the rescheduled date. See terms and conditions for more details.

• What if there is an issue with the barcode(s) scanning at the event?

This is rare, as we work with trusted partners and suppliers to provide valid tickets via the platform used by the venue, team, or artist. Please contact our readily available ticket support team immediately (using the contact information in the footer) so that we can troubleshoot. As our hours are 8:30 AM – 9:30 PM CST, we are typically available during the start times of many events. It is recommended that you contact us via phone for the quickest assistance.